Omega Codes: smart low-acuity management

A unique and effective management tool, for low-acuity cases (Omega codes): fast and efficient service, cost reduction, higher quality.

Designed in cooperation with Priority Solutions™ Inc., LowCode™ is a highly functional software application, enabling the identification and classification of non-urgent cases, and the correct interaction with the patient. The resulting benefits make a  tangible difference for the population and also in terms of healthcare resources optimization.

LowCode™ is the ultimate solution to one of the most critical emergency  evaluation issues, an effective, fast and prestigious decision-making support.

Target users:

  • Emergency Response Centres
  • “Doctor On Call” and “Non stop medical Services”
  • GP and their aggregations
  • Emergency Room Facilities
  • Emergency Information Systems Providers

The White/Omega Code Problem

The Low-Acuity codes (or White/Omega Codes) make up  a high percentage of emergency calls and of Emergency Room cases. Moreover, non-urgent cases  require a significant amount of time, to assess the pathology and solve the problem. A poor case history and the fact that some low gravity pathologies are often overestimated and classified as Green Codes,  further amplify the problem and  can easily cause the saturation of facilities designed to manage actual emergencies.
The difficult issue in this matter is to keep the delicate balance between resource optimisation and quality of service.

The solution: LowCode™

LowCode™ is the effective solution for White/Omega Codes management. Its tools allow to establish a reliable correspondence between  detected  anamnesis and  real medical needs. The evaluation time is significantly reduced, thanks to accurate assessment algorithms never limiting  the operator’s professional skills in terms of decision making .
This means that patients receive a higher quality service, as they are directed towards the most competent, less saturated facilities. For the Healthcare System this translated into  resources optimization, cost control and a standardised evaluation process, providing a  precious asset of correctly classified case histories.

How it works:

  • The software uses internationally valid algorithms to detect the actual health conditions of the patient.
  • It works both ways: reduces the number of overestimated cases and  detects the real emergency if a  case has been underestimated.
  • Employs ECNS (Emergency Communication Nurse System™) protocols
  • Based on matrixes  correlating caller interview stages with clinical info and instructions.
  • Evaluation matrixes are adaptable to the specific context and can be tuned to the actual needs.
  • The discretionality of the  medical and paramedical staff is strongly encouraged, and  evaluation autonomy is  preserved.
  • Each case is registered, both for its subsequent management and to increase the number of case histories needed for future evaluations.