A Promise Kept
Regola measures its own success on the basis of its clients' satisfaction. Because the relationship with the users of our services is the indicator of the quality of our work. This is why we have chosen to operate as partners in the true sense of the word, collaborating with our clients instead of acting as mere providers of solutions.
Regola's services to its clients are not limited to product support, but form a real philosophy of collaboration. Our assistance begins immediately, from the first contact with the client, and is topped off by the Help Desk service, when each part of the product has been completed and approved.
Our assistance is most of all constant attention to the clients' requests.
It means studying their specific needs.
It means investigating the resources and limits which we are asked to work with.
It means advice on the most delicate stages of the project.
It means availability to expand or limit the planned collaboration.
It means coordinating, to guarantee uniformity and product identity.
Our assistance means being prepared to listen to regular feedback at each step of preparation of the product and during the operational stages.
Our assistance means punctuality and precision, both in terms of installation and distribution of our services.
Our assistance is a promise kept.
- Prospecting for new clients and presentation of Regola's services
- Punctuality, attention and precision when acquiring the required information
- Completeness and professionalism during the design stage
- Drafting of customised manuals
- Offering ad hoc training courses
- Maintaining quality standards over time
- Help Desk service with our own CRM
All Regola's assistance services use their own software for interacting with users (CRM - Customer Relationship Management) developed by the Development Division to guarantee maximum quality and the highest level of efficiency in managing relationships with clients.
The system enables constant monitoring of problems flagged up by clients and uses advanced algorithms for automatic scheduling of response times based on the experience acquired.
For those who, like ourselves, look at client satisfaction as a personal victory, feedback from the user is an essential element.
With this in mind, we welcome as an exciting stimulus all the information which allows us to broaden our knowledge of our clients' current requirements or any possible future needs, relating to our services.
With our typical flair for any possibility for innovation, we also devote maximum attention to those who, motivated by a simple interest in our products, only want to discover whether we are able to offer them the right, exclusive solution for them.
Don't hesitate to contact us!
