Solutions : : SaveOnLine®
The Complete Solution for Emergency Management
SaveOnLine® is one of the top solutions in REGOLA's medical department: its efficiency and great versatility have guaranteed the company the prestigious certification for the integration of ProQA™ from Priority Dispatch™, a world leader in the field of medical dispatch.
SaveOnLine® is a CAD (Computer Aided Dispatch) aimed at the main emergency areas, starting from medical emergency (118 system) to specific emergencies such as Soccorso Alpino. The winning features of SaveOnLine® are the integration of all its functions of receiving, handling and closing the emergency and coordinated management of centralised call centres and separate teams.
SaveOnLine® represents an extremely flexible operational IT protocol which can be adapted to any organisation, thanks to its modular structure and the availability of specially designed components to guarantee maximum ease of use.
1. Call Center
The call acquisition module provides the user with all the tools for the management of pending emergency signals.
2. Emergency Handling
The coordinated handling of various emergency departments (118, Fire Brigade...) covers all the activities of interviewing the caller, alerting, managing the teams and vehicles, and closing the emergency.
3. Management of Large Scale Emergencies
Specific operating methods are available for handling large-scale emergencies, aimed at optimising management flow. They can also be used simultaneously with standard work functions.
4. Statistical processing
An entire section is devoted to administration staff dealing with monitoring of the Operational Centre.
SaveOnLine® has been designed with constant attention to issues relating to safety and system protection. The particularly sensitive nature of the data being handled requires advanced protection mechanisms for the whole structure. Thanks to the skills of an entire division devoted to Systems and Security, REGOLA is able to prepare high-level solutions to guarantee access control and to safeguard information.
SaveOnLine® is also a top-level system in terms of ease of use. Two of the essential requirements for a good CAD product are the reduction of human errors and the reduction of the time required to insert or examine emergency data: REGOLA has specially designed solutions to automate large sections of the intervention modules and has taken the trouble to guarantee correct layout of video information, rapid keyboard-based controls and efficient audio and visual feedback.
The added value of SaveOnLine® lies in its efficiency "in the field". REGOLA is currently the only company in Italy to have made it possible to interconnect an entire region via a fast network and single computer system for emergencies. Currently, SaveOnLine® manages the 8 centralised emergency call centres in Piemonte, including the Turin centre which alone handles 170,000 interventions and one million calls per year.
The service provided by REGOLA in the context of SaveOnLine® not only includes product distribution but also assistance in the transition from the protocols in use to digital ones, systems activities, training and the essential HelpDesk service.
